CHAPTERS

eGUIDE

The Ultimate Buyers Guide
to Managed IT Services

Technology is seen as a key driver of innovation and efficiency. Today’s CIOs are no longer solely responsible for the management of IT, but now for supporting business growth by reducing costs, increasing efficiencies and driving innovation, all in effort to build a strategic advantage.


Keeping an IT environment running smoothly requires constant attention and the availability of a highly skilled staff. Yet, many organizations are overwhelmed by rapidly changing business demands and the ability to retain proper IT talent.

That’s what makes managed IT services an attractive alternative to traditional in-house IT service delivery. Managed services can help free you from necessary, but time-consuming IT tasks like monitoring and managing your IT infrastructure.


In an effort to help, we offer this eGuide to you to provide and in-depth overview of managed services and what you should consider.

Defining Managed Services
CHAPTER 1

What Is Managed Services

Many business executives and IT managers are faced with the challenge of keeping up with technology changes to meet the increasing demand for IT services, all while IT budgets are shrinking. Every IT activity needs to be justified to find funding and support.

Managed services allow a business to offload IT operations to a service provider, known as a Managed Services Provider (MSP).

The MSP assumes an ongoing responsibility for 24-hour monitoring, managing and/or problem resolution for the IT systems within a business.

Managed Services are designed to meet the needs of a wide variety of businesses. Nevertheless, these services have a fixed scope and feature set. Managed services providers create a consistent service catalog that is used by all the provider’s customers.

MANAGED SERVICES ALLOW A BUSINESS TO

Free internal resources to focus on more strategic business initiatives
Be proactive versus constantly living in a break-fix mentality
Leverage a team experts across a variety of
platforms, technologies and applications
Defining Managed Services
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