CHAPTERS
eGUIDE
The Ultimate Buyers Guide
to Managed IT Services
Technology is seen as a key driver of innovation and efficiency. Today’s CIOs are no longer solely responsible for the management of IT, but now for supporting business growth by reducing costs, increasing efficiencies and driving innovation, all in effort to build a strategic advantage.
Keeping an IT environment running smoothly requires constant attention and the availability of a highly skilled staff. Yet, many organizations are overwhelmed by rapidly changing business demands and the ability to retain proper IT talent.
That’s what makes managed IT services an attractive alternative to traditional in-house IT service delivery. Managed services can help free you from necessary, but time-consuming IT tasks like monitoring and managing your IT infrastructure.
In an effort to help, we offer this eGuide to you to provide and in-depth overview of managed services and what you should consider.
CHAPTER 1
What Is Managed Services
Managed services allow a business to offload IT operations to a service provider, known as a Managed Services Provider (MSP).
The MSP assumes an ongoing responsibility for 24-hour monitoring, managing and/or problem resolution for the IT systems within a business.
Managed Services are designed to meet the needs of a wide variety of businesses. Nevertheless, these services have a fixed scope and feature set. Managed services providers create a consistent service catalog that is used by all the provider’s customers.
MANAGED SERVICES ALLOW A BUSINESS TO
platforms, technologies and applications
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